Financial Assistance

If you have concerns about paying for your care, our staff can help you determine if you are eligible for the Sliding Fee Discount Program (our financial assistance program).

No one will be denied access to services due to inability to pay, and there is a discounted/sliding fee schedule based on family size and income.

You may qualify for the Sliding Fee Discount Program even if you have insurance coverage.

Sliding Fee Discount Program, Time of Service Discount, & Good Faith Estimates

Valley View’s mission is to provide quality and compassionate health care regardless of one’s ability to pay. Valley View offers tiered discounts that can reduce the amount one pays for care. Qualifying takes only a few minutes and is available to anyone with or without insurance.

Reduced Fees would apply to your  Medical, Dental, Behavioral Health, Clinical Pharmacy and Pharmacy Services.  The discount is applied to patient out-of-pocket expenses, including some insurance non-covered services.

The amount you will pay depends on your household income and the number of people being supported by that income.  When you visit any Valley View location, our staff will help you determine which discount tier you qualify for.

Information on and Applying for the Sliding Fee Discount Program

• Fill out our Sliding Fee Discount Application English/Spanish (allow 3-5 business days for processing)
• Provide information regarding your income
  • Pay stubs, tax returns, unemployment statements, SSI Letters, letters from employers, L&I award letters, or
  • Self-declaration of income
• After you qualify for the Program, all discounts are applied after any insurance has been processed.
• The supporting documentation must be provided to the Patient Billing Services Department or taken to the clinic within 30 days of your appointment to have any discounts applied to that visit.
• Family Size and Income information must be updated annually to continue qualifying for the benefit. Let us know if your household size or income changes, as this may change the amount you owe.
• For additional information, information, ask any staff member in the clinic for details OR message us in the patient portal by choosing your location and selecting “Billing Questions.”

Sliding Fee Discount Program Tiers, Sliding Fee Discount Program (Amount You Pay per Visit), & Tier E (Full Fee) Price of Common Services

Services Outside of Valley View Health Center

The Sliding Fee Discount Program applies to services performed at Valley View Health Center as well as labs drawn at Valley View and sent to Interpath or LabCorp.  Sliding Fee Discount Tier A lab services are included in the nominal fee of $30.00.  Tiers B-D will be discounted by the lab(s), and the lab service will bill the patient directly for any balance due.  Services provided by outside specialists, labs, or radiology are not covered by the Sliding Fee Discount Program, and the patient will be responsible for any and all charges.

Many of our community partners have discount programs based on family size and income. If you are concerned that you cannot afford services, please notify their office before your appointment. If you need additional assistance with these partners, please let a member of your Valley View care team know.

Time of Service Discount

Valley View Health Center expects payment at the time services are performed. Services paid in full on the day performed are eligible for a Time-of-Service Discount. The actual percentage of the discount is based on the total charges for that day. If you are unable to pay in full at the time of service, you will be billed your full sliding fee amount.

Payment Plans

If you need to set up a payment plan, contact the clinic or our Patient Account Specialists for assistance.

Good Faith Estimates

Good Faith Estimates are based on our understanding of your needs today.  Your provider may recommend additional services that are not listed here.  Your actual charges may vary from the estimate you receive.  This Good Faith Estimate is not a contract and does not obligate you to receive the services quoted from Valley View Health Center.

For uninsured patients in Tier E of the Sliding Fee Discount Program, the estimates are limited to common services and a list of associated prices.  For a Good Faith Estimate of specific services ordered by your provider, the clinic or Billing Office can provide this only after you have been evaluated by a provider and a treatment plan has been determined.  Please contact your clinic or the Billing Office at (360) 330-9557 and request a Good Faith Estimate.

If the actual charges are more than $400.00 above this estimate, you can initiate a provider-patient dispute resolution process.  You can learn how to begin this process by calling Valley View Health Center’s Chief Administrative Officer at (360) 330-9565, Valley View Health Center’s Billing Office at (360) 330-9557, or contact us at [email protected].  Starting a dispute resolution process will not impact the quality of health services you receive at Valley View Health Center.