Starting June 1, 2025, we’re updating our appointment policy to help keep openings available for everyone. We know things come up, and plans change! If you need to cancel or reschedule an appointment, please let us know at least 24 hours ahead of time. This helps us offer the appointment to another patient who needs care.
If you do not show up for your appointment, cancel or reschedule within 24 hours of your appointment time, we will consider that a missed appointment.
Missed appointments may be subject to a $50 fee.
Why Is This Important?
When appointments are missed, it makes it harder for other patients to get the care they need. Giving us advance notice helps everyone!
What Happens if You Miss an Appointment?
- First Time? No problem! We’ll send you a reminder about our policy.
- Second Missed Appointment? You will be moved to Standby Scheduling for six (6) months. This means you’ll need to call or come in to wait for a same-day opening.
Multiple Missed Appointments?
If you have missed more than 6 appointments in 12 months, leadership will need to discuss scheduling concerns with you before you can schedule any additional appointments.
Billing
If your insurance allows, we will charge a $50 fee for missed appointments. No-show fees are the patient’s sole responsibility and must be paid in full before your next appointment.
If the no-show fee might prevent you from receiving necessary care, please get in touch with us as soon as possible.
We know that unexpected situations sometimes arise. In emergencies or extenuating circumstances, we may waive the no-show fee. Waivers are determined on a case-by-case basis.
To request a waiver, complete the below form: